Our privacy policy informs you of how UKToolbox uses the information you supply to us when using our website. UKToolbox is committed to ensuring your privacy is protected. There will be times when we will ask you to provide us with personal information. This information will help us to identify you and your needs and will help us to serve you quickly and efficiently.
If we have collected sensitive information we will only use it for the purpose it is intended and will not pass it on to any 3rd party. We reserve the right, from time to time, to change this policy as situations may dictate. Please check this page before you use it to ensure you agree with our policy and that you are happy to continue.
Fair Processing Notice – Data Protection Act 2018 (GDPR) Outline
a) All processing of personal data conducted by UKToolbox (the data controller), is fully compliant with both the Data Protection Act 2018 & Bailiwick of Guernsey equivalent 2018.
b) UKToolbox acknowledges its obligations as the data controller as per the data protection law 2018, which provides a number of requirements in terms of processing activities involving personal data.
c) Personal data must be processed lawfully, fairly and in a transparent manner. In order to provide our services, UKToolbox (the controller) collects personal data from data subjects who purchase online or over the phone.
d) None of the personal data collected for this purpose is classified as “Special Category Data” (the most sensitive data as defined by data protection law). The personal data that is collected for this purpose includes: Your email address, first name, last name, postal address, telephone number(s).
e) In terms of the lawful basis for processing this information, the controller would require the consent of the data subject to process their personal data in this way. By using this website and clicking on the I Accept button on the message on the bottom of the page you are giving UKToolbox your consent to process your data in order to facilitate your order.
F) As per data protection law, the data subject has the right to update or withdraw their consent & request a copy of the data held by UKToolbox.
For our full fair processing policy notice please click here
What we collect
UKToolbox may collect the following:
- Name
- Company Name
- Postal Address
- Email Address
- Telephone Number(s)
- Product(s) purchased
- Your IP address
- Location
Where do we use the information we gather?
The data you supply us will only be used to supply you with the selected goods and services you have chosen. It will also be used for fulfilment and billing.
The information is also necessary to provide you with the following.
- Fulfilment of your order(s)
- Improvement of our service to you
- Keep a record for internal accountancy & bookkeeping
- Advertising information in conjunction with Google & Bing
- Customer Satisfaction Review Requests (automatically sent out a period of time after you have placed your order).
Important information regarding review requests: We will send you a review request every time you purchase from us. This will be for both our service and the product(s) we have supplied to you. This is vital for us to show the integrity of our service and is used by search engines to obtain better search results.
Security
We are committed to ensuring that the information you provide us with remains safe. To ensure that there is no unauthorised access to your details we have put in place the necessary procedures to protect the secure information we gather from you. This includes our payment partners, Sage Pay & Paypal.
Links to other websites
There may be links to other websites of interest on the UKToolbox website. If you click on these links and leave our website please be aware that we do not have any control or access to them and therefore we will not be held responsible for your protection and privacy once on these sites. Please take the time to visit the relevant pages to find out their individual policies and terms.
Sharing your information:
We may share information with third parties. This is for the purposes of fulfilling and delivering your order or to process warranty enquiries. We also share for the following reasons
- Analysing data
- Providing marketing assistance
- Providing search results
- Providing customer service
Please see below some of the third parties we may share your data with.
- Couriers
- Suppliers & manufacturers
- Payment service providers
- Marketing platform providers
- Data analysis platform providers
- External auditors
- HM Revenue & Customs
- Fraud prevention agencies
- Regulators and other authorities
All of our third parties only have access to personal information needed to perform their functions, but they will not use it for other purposes. Furthermore, they must process the personal information in accordance with this Privacy Notice and as permitted by EU data protection laws. The data we collect from you via cookies when you use the UKToolbox website is retained and does not expire. It is used by us to enhance your experience when you are on the website and are always retained. They are only refreshed when you re-visit the UKToolbox website.